Privacy Policy

Who we are

ANDESPHERE LTD (company number 16350517) is the controller responsible for personal data handled through andesphere.com. You can contact us about privacy at admin@andesphere.com. Our registered-office details are available on the Companies House register.

Data we collect

• Contact Form details: your name, email address, and message.
• Booking details handled through Cal.com, such as your name, email, selected time, event details, and booking identifier.
• Usage and technical data, such as pages viewed, interactions, approximate location derived from network information, browser or device information, and diagnostic events.
• Language preference stored in the NEXT_LOCALE cookie when you use the Language Switcher.

How we use data

We rely on steps taken at your request before entering a contract, performance of a contract, compliance with legal obligations, and our legitimate interests in operating, securing, and improving the business. The legal basis depends on the purpose and the data involved.

• To answer enquiries, prepare proposals, arrange calls, and provide requested information.
• To operate, secure, diagnose, and improve the website and its conversion paths.
• To maintain business records, prevent abuse, and comply with legal or regulatory obligations.

Services that process data

We use service providers to run the website and its contact paths. They process data under their own terms and our arrangements with them.

• Vercel for website hosting, delivery, and technical logs.
• PostHog (US cloud) for product analytics and session-replay diagnostics. It may use browser storage and records site interactions; we configure identified person profiles only when a visitor is identified.
• Cal.com for call scheduling and booking records.
• Resend for delivery of Contact Form emails to Andesphere's founders.
• Andes Relay / Business Control Room for internal contact and booking signals used to follow up business enquiries.

Sharing and international transfers

We do not sell personal data. We share it only with the service providers and professional advisers needed to operate the site, respond to you, protect our rights, or meet legal obligations. Some providers may process data outside the United Kingdom. Their privacy notices describe their processing locations and transfer arrangements; you can contact us for information about the arrangements relevant to your data.

Retention and security

We keep personal data only for as long as reasonably needed for the purpose collected, ongoing business discussions, security, accounting, dispute resolution, and legal obligations. Retention varies by record and provider. We use proportionate technical and organisational measures, but no online service can guarantee absolute security.

Your rights

Depending on the law that applies, you may ask us to access, correct, erase, restrict, or provide a copy of your personal data, or object to certain processing. You may also withdraw consent where processing relies on consent. Email admin@andesphere.com to exercise a right. We may need to verify your identity before acting.

If you are in the UK, you may complain to the Information Commissioner's Office at ico.org.uk. We would appreciate the opportunity to address your concern first.

Cookies and browser controls

The site uses a one-year NEXT_LOCALE cookie to remember an explicit language choice. Analytics may also use cookies or local storage. You can block or delete browser storage through your browser settings, although doing so may reset language preferences or reduce analytics continuity.

Updates

We may update this policy when the site, providers, or legal requirements change. The effective date on this page identifies the current version.